We've shared the answers to some of the most frequently asked questions about key issues that are important to you.
FAQs
How can we help?
Our FAQs
- All FAQ's
Cylinders
Where can I buy spare parts?
Baxi does not sell spare parts directly to installers or the general public. Enquire through our customer service centre.
What warranty do I get with my product and how do I register it?
Information on warranty length can be found on the specific webpage for each product and in the warranty section of the installation and maintenance manual
Do you suggest using a water softener for a Megaflo cylinder?
You can use a water softener with a Megaflo, so long as it doesn’t negatively impact the incoming flow rate
Where can I find more information on Megaflo products?
Information about Megaflo products can be found on individual product pages.
What qualifications does my engineer need to have?
In England and Wales, check your installer has a G3 unvented qualification. The equivalent for Scotland is P3 and P5 for Northern Ireland.